Email [email protected]
Include your organization and device name so support can find the right mobile credential.
Email Support
Contact [email protected].
For Access Issues
Include your name, organization, site, door, device name, and the approximate time of the access issue. Do not send passwords or sensitive building-security details by email.
For Privacy Requests
You may request mobile pass revocation or data deletion. Support will verify the request with your organization administrator before changing access or deleting records. Some access-control audit records may need to be retained for security, legal, or compliance reasons.
For Lost Or Replaced Devices
Ask your organization administrator to revoke the old mobile credential and issue a new invite. Lior Mobile credentials are intended for the device where they were activated.