Email Support
Contact [email protected].
For Access Issues
Include your name, organization, site, door or elevator, Device ID, app version, and the approximate time of the access issue. Do not send passwords, invitation codes, authentication tokens, or sensitive building-security details by email. A Device ID identifies an installation for support; it does not grant access.
Account Deletion And Privacy Requests
You can delete your account yourself in the app: sign in and open Settings > Privacy & Legal > Data & Privacy. Review the listed scope before confirming. Deletion removes or anonymizes your Lior Mobile account and linked Lior ID and retires your mobile credentials on every phone; your organization's access person record, physical cards, PINs, groups and panel users remain intact. New requests have a seven-day cancellation period and are completed at the next hourly deletion run after it ends. Signing in does not cancel deletion; cancelling signs you out, so sign in again afterwards. Use the saved receipt to check completion.
You can also request deletion without the app by emailing [email protected] with the subject "Lior Mobile account deletion". Include the email address associated with your account and your organization name, but no password or invitation code. We will verify your identity before acting. Invitation-only users can remove their mobile credential in the app without creating an account. To request removal of organization-managed records, such as your access person record, cards or PINs, contact the organization that issued your access. See the retention section of our Privacy Policy.
For Lost Or Replaced Devices
Credentials remain bound to the phone on which they are activated. If you replaced your phone and your credential is linked to your Lior ID, sign in on the new phone and follow the transfer flow offered for that credential; the old phone is signed out and its pass stops working. Transfer depends on your organization's policy. For invitation-only access, or when transfer is not offered, ask your administrator to revoke the old device and issue a new invite. Signing in alone does not authorize an unlock.
Report a lost or stolen phone to your administrator promptly. A phone marked lost cannot restore access without administrator intervention. Renewing an eligible credential on the same phone is different from transferring it to another phone.